Know the home before choosing the system
Record your existing heating fuel, equipment age and any rooms that feel uncomfortable. Note whether the replacement is urgent or planned. These details help keep the conversation about your needs instead of starting with a particular product.
Make the site visit count
Discuss the outdoor equipment location, electrical capacity, ductwork and access for installation. Ask which changes are included and which require a separate price. If comparing proposals, use the same scope in each conversation.
Check Ottawa pathways separately
Better Homes Ottawa provides a local retrofit-financing pathway. Income-based assistance and Ontario rebates serve different purposes. Ask the relevant administrator about current intake and your project before treating any amount as available.
Ask how service will work locally
For an Enbridge Sustain proposal, identify who will install and service the equipment, how to report a problem and what the agreement covers. Written responsibilities matter more than a general promise of support.
Keep a decision folder
Save the equipment specification, installation scope, program correspondence, price and payment schedule in one folder. List the questions still needing an answer. This makes it easier to compare proposals without restarting the conversation each time.
Sources & further reading
Enbridge Sustain equipment and agreement information rechecked October 5, 2026. Individual prices and transfer conditions follow your actual agreement.
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